Free website to the first 10 physicians/ dentists/ practice managers to respond.

September 5th, 2010

Free website to the first 10 physicians/dentists/practice managers to respond.

All Services Included. No obligation. No startup fee! One month totally free. No strings attached.

Best of all, with our stunning offer, we’ll get you launched at absolutely no cost to you.  We’ll upload staff photos, post your office hours, provide parking instructions and prepare content that fits your practice needs.

Keep your credit card in your pocket until your website is up and running – and until you’re totally satisfied. And then, one single fee of under $49 per month, with no start up fees and no obligation.

Please contact me to get started – and your web site will be operational within a week.  No obligation. That’s just how much we believe in our professional designers, cutting-edge technology, timely content and features that support your practice goal.

Please contact Sharon at Sharon@gomdweb.com as soon as you can to take advantage of this offer.

Facebook, Surfing, WiFi and the Art of Practice Management.

August 23rd, 2010

We want our patients to wait in a friendly and comfortable environment. The waiting area should be comfortable, and not cluttered with dog eared magazines. The good news is that today, the cost of having WiFi installed is negligible and having it available freely to your patients sends a message that you care enough to value their time. Everyone is surfing today, using Facebook or checking emails, and for those who don’t yet have a third generation phone like a Blackberry or an iPhone, having a computer station set up for patient use can be a nice way to spend their time while waiting for you.

When the patient is required to sit in a treatment chair for long periods, having a stock of DVD’s to watch on the screen can make the time whiz by.

Another reasonably priced idea is to have a iPod player in the treatment room. The patient can pop in his iPod and enjoy his own music during treatment. This can be calming and if you like the music also – another avenue to open up communication with your patient.

Three simple ways to drive patients to your web site.

August 12th, 2010

There are simple and effective ways to drive your patients and potential patients to your web site.

1. Printing your web site address on your business cards, patient appointment cards, on all of your stationary, even on the window shades of your clinic!

2. When setting up your emails, have your web address added automatically as part of your signature line.

3. Mentioning your web site address on your voice mail, i.e. “if you are calling to find directions to our office, you can get this information from our web site www.gomdweb.com”.

The Art of Persuasion

August 1st, 2010
Professor Gary Orren is currently he is a Professor of Public Policy at the JFK School of Government, and I had the pleasure of attending a seminar led by him on the Strategies of Persuasion.
The bottom line was that all the principles laid out are known to each and everyone of us, all are common sense, and none of us follows it at all.
Persuasion lies at the heart of our personal and professional lives. Whether the goal is to convince one person in a face-to-face encounter, influence a small group in a meeting, sway an entire organization, or win over the public, success or failure usually depends on our ability to recognize and weigh opportunities for influence and to employ effective strategies for building support. Dr. Gary Orren has been studying the science and art of persuasion for 30 years. Drawing on his own and others’ research in social psychology, behavioral science, and communications, he has identified a set of proven principles of persuasion. Those principles are built into the PPP, a multi-rater questionnaire which allows you and others who know you to evaluate your skills along the key dimensions of persuasion, including:
How well you understand the background and pre-dispositions of your target audiences
Whether you effectively convey your own expertise and credibility
Whether your arguments are simple and clear
How well you develop rapport with other people

Professor Gary Orren is a Professor of Public Policy at the JFK School of Government, and his research includes giving seminars on the Art of Persuasion.

According to Professor Orren: “Persuasion lies at the heart of our personal and professional lives. Whether the goal is to convince one person in a face-to-face encounter, influence a small group in a meeting, sway an entire organization, or win over the public, success or failure usually depends on our ability to recognize and weigh opportunities for influence and to employ effective strategies for building support.”

He argues that you can only persuade people if:

  1. You understand the background and pre-dispositions of your target audiences
  2. Whether you effectively convey your own expertise and credibility
  3. Whether your arguments are simple and clear
  4. How well you develop rapport with other people

Are these common sense points integrated into your message when you speak to your patients? How successful are you at persuading your patients in case acceptance? When you are not successful in persuading your patients do you try and understand why?

You may have the best case in the world, a watertight argument, but when using persuasion, the one who has the final say is the one being persuaded.

What makes for an exceptional office visit for the patient

July 25th, 2010

As a patient I feel good when I experience the following during my visit:

1. Compassion

2. A welcoming attitude

3. Excellent working relations between the staff

All common sense ideas – always try to put yourself in the patient’s shoes.

By contacting the patient before their visit, having a web site that your patients can access, and sending email newsletters on a regular basis, helps to build and reinforce the message of compassion and welcoming attitude before and between visits.

Use your web site and printed materials to reinforce what you tell patients

July 16th, 2010

A study from the Journal of Hypertension showed patients quickly forget about 40 percent of what physicians tell them.* To overcome this problem, use your web site to provide patients with written explanations, images and video describing  their conditions and treatments.

* Ley P. Doctor-patient communication: Some quantitative estimates of the role of cognitive factors in non-compliance. J of Hypertension. 1985;3:51-5.

Saving on overhead costs

July 5th, 2010

Now more than ever we need to save money in our practice. We need to look at our overhead costs to make sure that we are paying the best price for the services and goods that we receive.

1. How often do you ask for price quotations from different suppliers?

2. What difference would you receive in price by buying in bulk  i.e  for 1 month,  6 months, a year?

3. Can you get negotiate better credit terms with your suppliers?

With the extra savings, perhaps organize an activity that shows your staff how much they are appreciated.

How can you give new patients a way to try your services without discounting the value of your service?

June 28th, 2010

As a medical practioner you don’t want to give out coupons to market your services – that is seen as being cheap and undignified.  However, you may not reach new patients that can benefit from your services.

What options are there?

1. Offering a consultation, where by the cost of the consultation would be applied to the service, should the person become a patient. This requires you to actively promote yourself and explain to the potential patient why the service you offer is best.

2. Promote yourself in the community by becoming an invited speaker at events organized by community service groups, and giving a talk about your field. Make sure to have your business cards handy to pass out afterwards.

Starting a eNewsletter Campaign

June 20th, 2010

I am a medical professional – why would I want to send a newsletter to my patients?

In this competitive business climate, it is important to market ourselves in a professional way.  No matter if you are a dentist, doctor, podiatrist, chiropractor, you need to remind your patients that you exist.

What kind of content should I be sending out?

  • Reminders that it’s time for your yearly checkup/ flu shots/etc.
  • New service offered by us, i.e. a new x-ray machine, expanded offices (with pictures)
  • Articles that are timely (examples, an update on the Swine Flu, the warning on Dental cremes containing Zinc.)
  • For new patients – it can give them a feeling of belonging to your practice.
  • For existing patients – a way to remind them that you exist, and to bring new information to their attention.

It is easy and effective. Ask us how we can help you get an eNewsletter off the ground.

EMR in the office – Is it you and the computer or you and your patient?

June 13th, 2010

Even though electronic medical records (EMR) improves information sharing and retrieval of important data, it doesn’t necessarily mean that communication with your patients will improve.

A recent study (April 2010) published by the Center for Studying Health System Change entitled: Electronic Medical Records and Communication with Patients and Other Clinicians: Are We Talking Less?, by Ann S. O’Malley, Genna R. Cohen, Joy M. Grossman, gives much food for thought.

Are doctors spending less time talking with the patient and more time typing on the computer?  Can a doctor even give undivided attention to the patient and listen fully when he is required to fill in information on the computer? Can we trust all of the information that is added in the medical records to be error free?